SPECIFIC ERROR CODES (Listed in NUMERIC ORDER) YOU MAY RECEIVE WHILE SETTING UP YOUR CAC READER & SOFTWARE
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NOTE: This page lists specific error codes and Solutions (that I and others have come across). I hope one of these is the answer to correct whatever problem you are having. Please do not email me telling me the Solutions don't work. Everyone of these have worked on several other computers. If your particular problem is not on this page, please feel free to contact me and we will figure it out together.
Disclaimer: These fixes are for Home Users Only. Do not attempt these on your Government Computer (unless otherwise noted)
Error 107: Receive "Error 107 (net::ERR_SSL_PROTOCOL_ERROR): Unknown error." when using Google Chrome, Internet Explorer, and Firefox.
Error 107 Solution: Follow this guide
Error 1079: Receive "Error 1079: The account specified for this service is different from the account specified for other services running in the same process."
Error 1079 Solution: Visit: http://support.microsoft.com/kb/2478117
Error 1303: Receive "Error 1303. The installer has insufficient privileges to access this directory: C:\Program File\ApproveIt\Support\Tools. The installation cannot continue. Log on as an administrator or contact your system administrator." (While installing Approve It 5.9)
Error 1303 Solution: Stop the installation. Restart computer, start installation again from an administrator account
Error 1305:
Receive "Error 1305. Error reading from file: C:\............ActivClient CAC
6.1 x86.msi. Verify that the file exists and that you can access it."
Error 1305 Solution: Your current profile is more than
likely corrupt.
Create a new profile and install the programs from that profile.
Here's how to build a new profile.
Error 1316: Receive
"Error
1316. A network error occurred while attempting to read from the file
C:\"
Error 1316 Solution:
Download
Microsoft Windows Installer Cleanup Utility and uninstall
ActivClient with this program. Once uninstalled, restart computer,
then install your ActivClient software. This program will not work
on Windows 7, so, try the programs below. --Another
program to try is
IObit
Uninstaller;
attempt to
uninstall ActivClient with this program. Once uninstalled, restart
computer, then install your ActivClient software
--Yet
another program to try is
Revo Uninstaller Pro;
attempt to uninstall ActivClient with this program. Once
uninstalled, restart computer, then install your ActivClient software.
--And
yet another program to try is
Total Uninstall;
attempt to
uninstall ActivClient with this program. Once uninstalled, restart
computer, then install your ActivClient software.
Error 1316 Solution 2: Your current profile is more than
likely corrupt.
Create a new profile and install the programs from that profile.
Here's how to build a new profile.
Error 1321 Information / cause: This error may be
caused by Windows system files damage. The corrupted Windows
system files entries can be a real threat to the well being of your
computer.
More info
Error 1321 Solution: Make sure you are logged in as
an administrator to perform the install.
Error 1321 Solution 2:
http://www.wiki-errors.com/err.php?wiki=1321
Error 1324: Receive "Error
1324. The path <insert file name here> contains an invalid character."
Error 1324 Solution:
This article should be
able to assist you.
http://windowsxp.mvps.org/usershellfolders.htm
Error 1324 Solution 2:
Consider building a
new profile and do the install / uninstall from the new profile.
Error 1327:
Receive "Error 1327. Invalid
Drive X" (X=any drive letter other than C)
Error 1327 Solution: Go to Start, Run, type in REGEDIT <Hit
Enter or OK> Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\User Shell Folders
In the right pane -
look for any entries which has an X or any other alphabets not C (your OS
folder) modify data to C:\
Error
1327 Solution 2:
Follow guidance on
support.microsoft.com (has not been tested yet)
Error
1327 Solution 3: Follow
guidance on error1327.net
(has not been tested yet)
Error 1327 Solution 4:
Create a
new profile on your
computer and install ActivClient from the new profile.
Error
1355: Receive
"Error 1335. The cabinet file 'Data1cab' required for this
installation is corrupt and cannot be used. This could indicate a
network error, an error reading from the CD-ROM, or problem with this
package."
Error 1355 Solution: Instead of
downloading ActivClient to your computer, then running it, try selecting
Run when prompted from AKO.
Error 1355 Solution 2: Some other
information regarding this error can be found
here and
here.
Error 1500: Receive "Error
1500, another installation in progress, you must complete installation
before continuing this one."
when trying to
install ActivClient
Error 1500: Try restarting the computer, then
attempt install again.
Error 1500 Solution 2: a. Navigate to
"Services and Applications" in Computer Management. (Right click on Computer
and click manage), DO THIS UNDER A LOGIN WITH ADMINISTRATOR RIGHTS.
b. Expand Services and Applications
c. Click on Services
d. In the right side of the window Sort by name and go down to
Windows Installer. By default the start up type will be set to Manual.
(You will notice that the status will read "Started" even though you know
that it is not really running).
e. Right click on it and select properties
f. In the middle of the popup box you will see Startup Type.
Use the drop down arrow and select 'Disabled' and click apply.
g. Close out and reboot the computer. The service is now
set to disabled so on reboot it will not still think it has been started.
Now follow the above steps again and select 'Manual' and click apply and
close out the Computer Management screen.
Error 1606:
Receive "Error 1606: Could not access network location %APPDATA%"
when trying to install ApproveIt on Windows 7
in a profile without Administrative rights
Error 1606 Solution:
This problem occurs because there are incorrect entries in the Shell
folder of the user who is logged on to Microsoft Windows. When Windows
Installer accesses the Shell folder assignment of the user who is logged
on to the computer, Windows Installer cannot locate the correct entry.
The solution is in
http://support.microsoft.com/default.aspx/kb/886549.
The steps to correct this problem involve
editing the Windows Registry. Modifying REGISTRY settings
incorrectly can cause serious problems that may prevent your computer
from booting properly. Microsoft cannot guarantee that any problems
resulting from the configuring of REGISTRY settings can be solved.
Modifications of these settings are at your own risk. I suggest
you first backup your registry as follows:
http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry.
Here are the steps to fix it. 1. Click Start, click
Run, type regedit in the Open box, and then click OK. 2. Locate the following
registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders\ 3. Delete the entries
that show the path that is listed in the error message. Example:
%APPDATA% From KB 886549
http://support.microsoft.com/default.aspx/kb/886549: Open
Regedit again. In the left pane, right-click User Shell Folders,
point to New, click Expandable String Value,
type the Name value that you want to reinstate (AppData) and then press
ENTER. Right-click that value, click Modify, type the
value in the Value data box for the Value name, and
then click OK. The value data should be: %USERPROFILE%\AppData\Roaming.
Error 1606 Solution 2:
Your current profile could be corrupt. Create a new profile and
install the programs from that profile. Here's how to build a new profile.
Error 1613:
Receive "Error code 1613: This installation
package could not be opened. Verify that the package exists and that
you can access it, or contact the application vendor to verify that this is
a valid Windows Installer package"
Error 1613 Solution:
Download and install newer version of the Windows Installer service.
Error 1719: Receive "Error 1719: Windows installer service
could not be accessed."
Error 1719 Solution: Visit:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/windows-installer-error-code-1719-problem/f270d2b0-e570-4009-90f6-aecbd685b8fd
Error 1720: Receive
"Error 1720: There is a problem with
this Windows Installer package. A script required for this install to
complete could not be run. Contact your support personnel or package
vendor."
Error 1720 Solution: Visit:
http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/0b965fe8-2d16-498c-bb88-395911e13146
Error 1721:
Receive "Error
1721. There is a problem with this windows Installer Package. A program
required for this install to complete could not be run."
Error 1721 Solution: Visit:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-1721there-is-a-problem-with-this-windows/200328d1-3310-49f2-942a-145a09041188
Error 1722: Receive
"Error 1722. There is a problem with the
Windows Installer package. A program run as part of the setup did not
finish as suspected. Contact your Support personnel or package
vendor." when installing ActivClient 64 bit on Windows 7 or
Vista.
Error 1722 Solution: Select OK
Error 1722 Solution 2:
Make sure you are using the latest Windows Installer (Performing a Windows
update should take care of this).
Error 1722 Solution 3:
Temporally disable any Antivirus / Firewall programs you have running
Error 1722 Solution 4: Make
sure you are running the file as an administrator.
Error 1722 Solution 5:
Create a new profile on your
computer and install ActivClient from the new profile.
Error 1722 Solution 6:
Unfortunately, if the above 5 Solutions do not work your only other
choice will be to reload your Operating System (as there is "something"
corrupt in your Windows install.
Error 1901: Receive "Error 1901 error attempting
to read from the source installation database
c:\windows\installer\9df6bf.msi" when trying to install ActivClient
Error 1901 Solution: Run Windows update to get the
latest Windows installer package for your computer.
Error 1901 Solution2: Temporarily turn off any
antivirus / antispyware programs (like Spybot and McAffee) then try the
install again
Error 1935:
Receive "Error 1935. An error occurred during the installation of
assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}.HRESULT:
0x80070BC9." or "Error 1935. An error occurred during the
installation of assembly component
{837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}. HRESULT: 0x8007054F." or
"Error 1935. An error occurred during installation of assembly
component {d2730d3f-3c41-5884-ao1f-c8b3b9a1e18e}. HRESULT: 0x0070424."
Error 1935 Solution: There is
more than likely a program that is running in the background that is not
allowing ActivClient to install. If you have any Antivirus,
antispyware, or system mechanic programs running, please disable them.
More information can be found regarding this error at:
http://support.microsoft.com/kb/902330
Error 2738:
Receive "Error 2738. Could not
access VBScript run time for custom action" while installing ActivClient
Error 2738 Cause:
This error message indicates that the VBScript engine is not currently
registered on the machine where the install / uninstall is taking place.
Error 2738 Solution / Resolution:
The
VBScript engine can be quickly registered by following these steps:
a.
Run Command Prompt as administrator
64 bit Windows:
At the
Command Prompt,
Type: cd\, then cd windows\syswow64 and hit Enter
Error 2738
Solution /
Resolution (additional steps): Users may
also need to remove the vbscript registry key:
32 bit: Windows users navigate to: HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{
B54F3741-5B07-11CF-A4B0-00AA004A55E8} and then re-register vbscript.dll.
64 bit: Windows users navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{
B54F3741-5B07-11CF-A4B0-00AA004A55E8}
Visit this
link for more info. A user couldn't complete the installation
without performing these additional steps.
NOTE: If you have
problems deleting the registry key. Right click the Registry file
[you are trying to delete mentioned above], Select Permissions,
Advanced (button), Select Owner (tab), Under
Change owner to: select Administrators, Apply, then OK.
Now that you are back on the Security tab, select
Administrators, click the Allow box next to Full
Control, hit Apply, then OK.
You should now be able to Right click and delete the Registry key.
Restart your computer, then try the install / uninstall again
Error 2738
Solution 2:
If you have McAfee installed, it may be causing the problem. Try
running the
McAfee removal and cleanup utility
Error 2738 Solution 3:
If the above ideas don't work, there is a problem with your
Windows installation, and the only option left is to back up your files and reload
Windows.
Error 2753 Problem: Receive "Internal Error 2753" Information:
The Microsoft Windows error "Internal Error 2753" is related to a Windows
Installer failure. If this error is popping up as a prompt on your Windows
operating system, you will not be able to install applications on your
system. Thankfully, there is an easy fix for this problem that you can
perform using your computer's DOS prompt.
Error 2753 Solution: Step1.
Click on the "Windows Start" button. Windows XP Users click on "Run," then
type "CMD" in the run box and click the "Go" button. This will bring up the
DOS command window. Vista & Windows 7 users type "CMD" in the Start Search
box (it will pop up on the list, simply hit <enter>. You can also
navigate to it by clicking on the Start bubble, go to "All Programs,"
"Accessories" and choose "Command Prompt," and the DOS window will appear. Step 2. Type "regsvr32
vbscript.dll" without the quotation marks and with a space in
between 32 and vbscript, press <Enter> Step 3. You should
now see the message "DllRegisterServer in vbscript.dll succeeded," if this
message appears, the required files for the installer have now been
successfully registered, and you should be able to install your apps. Step 4. Click on the
installer file for your application and see if the error appears again. If
the installation begins, the files are now properly registered. Repeat the
process one more time if the installation still gives the Error 2753
message.
Error 2753
Solution 2: Follow
guidance on this webpage:
http://www.wiki-errors.com/err.php?wiki=2753
Error 2755
Problem: Receive
"Error 2755: Server returned unexpected error 110 attempting to install
package ActivClient CAC x86 6.2.msi"
Error 2755 Solution: This
is related to using Encrypted File System (EFS). Try copying the
installer program [ActivClient CAC x86 6.2.msi] to a USB drive
(unencrypted FAT32 file system) and try the install again.
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